The Citizen Response Management Portal provides a complaint system that is based on GIS.

Kommune was conceived when a central Ministry wanted to seek all kinds of citizens reactions across all National Highways, as well as constituents of Transport and Automobile domains which could then be addressed by the relevant offices situated across India. This had to be a 24/7/365 operation spanning all major languages of India, across Print, Web, Blogs, Twitter, YouTube and News TV channels. We have hosted this through an API on the NIC cloud.

All complaints are tracked and the official responsible is alerted immediately. This system is GIS based, to avoid irrelevant information for the others. The entire country is GIS mapped.

Typical users are those who manage Customers Complaint and Retention programmes, or Government and Citizen Response programmes. Across industries, territories, and domains.

GIS based customers complaint management Portal

About Kommune

Why   We COLLECT, CURATE, REDIRECT, and MANAGE your Customers / Citizens complaints

Security / Flexibility  Offer Admin / User rights

Unique  The only dashboard led, GIS based, all medium all language citizens / customers response system…

Secure Archives  On Prem and On Cloud backups

Credibility  Already deployed on the NIC cloud by a central Ministry

USP

Response escalation  Grade wise roles. If one officer does not respond on time, it escalates, then further…

Managed service  Tech + Manual based customised dashboard for every customer

Users

Who needs this  Distributed teams from Government and Corporate domains, Public officials / Parties / celebrities / Corporate / Marketing / Sales / Reputation / HR / CSR

Deployed?      An important Union Government Ministry

Get in Touch

For more information on how we can help your organization to manage complaints, please email us at info@kanalytics.in.